Download our Passenger Assistance App
Your travel, your way.
Share your access needs in advance and stay informed throughout your journey with our Passenger Assistance app.
Available on Apple and Android devices.
How does Passenger Assistance work?
Download the mobile app or request assistance online
Simply download the app on the App Store or Play Store onto your smartphone or visit our website to request your assistance in advance.
Our app and website have been designed in consultation with Disabled people and are suitable for screen-readers.
Tell us about your journey
After booking your train tickets in the usual way, simply search for your journey in our app or on our website, select your access needs and submit your request.
Get a confirmation
We will send your assistance request straight to the train company, who confirm the request and provide the assistance. You will receive a journey confirmation email.
Setup your profile
Passenger Assistance puts you in control of your journeys. Create a secure profile of your access needs and save it for future journeys - so you can request assistance in just a few taps.
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What our customers say
“The Transreport team are genuinely passionate about using technology to give disabled transport users better experiences. Disabled passengers have been meaningfully involved at every stage of the app’s development. The team listen, ask insightful questions and use their expertise to give the transport sector the tools they need to deliver quality customer service to us.”
Accessibility and Inclusion Specialist and Trainer
“Passenger Assistance is revolutionary in the way it has enabled disabled passengers to travel with more confidence, spontaneity and independence. This technology helps the transport sector to provide support tailored to disabled people’s individual needs, in a dignified and efficient way, meaning we can focus on enjoying our journey.”
Disability Specialist, Speaker and Activist