A layered background image with a zoomed in section of the Passenger Assistance logo

26 August 2021

Getting to Naidex 2021

We recently announced we are partnering with Naidex to promote and ensure a more accessible world for disabled people. One of the ways we will be doing this is to make it easier for you to travel to and from the event, which is being held at the NEC, Birmingham.

Of course, there are many options for travelling to the NEC, including car, bus, coach and taxi but we’ve broken down some information and guidance on how you can use our Passenger Assistance app to best to plan your journey by rail.

Download our app

As you know, we designed the Passenger Assistance app to simplify assisted travel. That means that in just a few taps you will be able to request your assistance for your journey to the NEC quickly and easily. Make sure you have our app downloaded to your smartphone so you can arrange your assistance before the event.

How to request assistance

Once you have set up your profile on our app, where you’ll be able to give more details about your access considerations as well as any personal info, such as an optional profile photo which makes it easier for station staff to find you, you can tell us about your journey.

The NEC is located a five-minute walk away from Birmingham International Railway Station, so when filling in your journey details on the home screen be sure to select this station as the ‘to’ option. Fill in the ‘from’ option with where you will be travelling from. You can then select whether your journey will be one way or return, the time and date you’ll be travelling, how many passengers there are and if you need to leave any connection time.

You will then be directed to another screen where you’ll be able to select your journey(s). Once you’ve selected the trains you’ll be taking, you can add your journey assistance e.g. use of ramp, transfer to seat or help pushing wheelchair. There is also an ‘other info’ box where you can add any other details relevant to your journey

Taking your journey

Once you’ve sent your request, this will be sent directly to the train operator, who will arrange assistance for you. We will tell you when your booking is confirmed. Then, all you have to do is book your ticket and you’re on your way!

Safety at Naidex

Given the events of the past year, the safety of attendees and staff at events like these are a priority. The organisers of Naidex will be following a four-step scheme to ensure that the event is in line with the NEC's Venue Protect system, which is based on government guidelines. These measures include testing and tracing, social distancing measures, enhanced venue sanitation and clear communication. Find out more about the safety measure at Naidex.

Register for free today!